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Quicken Loans accused of deceptive practices marketing to veterans

 


The Consumer Services Division of the Washington State Department of Financial Institutions (DFI) has charged Quicken Loans, Inc. of Michigan with targeting Washington servicemembers and veterans with mortgage offers using false, deceptive, and misleading ads. DFI highlighted the fact that Quicken Loans falsely implied they were associated with the U.S. Department of Veteran’s Affairs (VA).

During 2014, Quicken Loans distributed more than 60 different direct mail solicitations in Washington, offering Washington servicemembers and veterans the opportunity to obtain VA guaranteed mortgage loans. The solicitations contained numerous violations of state and federal laws prohibiting false, d...



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