The Goldendale Sentinel - Headlines & History since 1879

By Lou Marzeles

Customer service topic at Chamber meeting


Lou Marzeles

SERVING THE CUSTOMER: Mike DeMott speaking on customer service at the Chamber of Commerce business luncheon Thursday.

Customer service can’t start with complaints about customers, according to Mike DeMott, who spoke on the topic at Thursday’s Greater Goldendale Chamber of Commerce business luncheon at Ayutla’s Restaurant. Besides being customer service supervisor at the Klickitat PUD, DeMott also works with the Small Business Development Center in The Dalles.

“We talk a lot about ‘shop local,’” DeMott told the group, “and one of the things that always seems to come out with ‘shop local’ is it puts a lot of burden on the customer. ‘You guys have got to shop local or you are bad people’—that seems to be the way it’s felt a lot of times. But there are two sides to the story, the...

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