By Akasha Spino-Bybee

9-1-1- operators honored by governor


Akasha Spino-Bybee

ABOVE AND BEYOND: Dispatcher Vicky Ramsay checks her three screens for information.

Numerous people call 911 for assistance every day. Many of them meet the responders, but there are some people they rarely meet, the "unsung heroes" of emergency response, otherwise known as dispatchers, or 911 call takers. If it weren't for them-working 24 hours a day, 365 days a year-many people's lives would be in distress at any given moment.

"We work 12 hours a day," says Vicky Ramsay, dispatcher in Goldendale for 12 years and counting, "from 6 a.m. to 6 p.m." Fortunately, there are multiple dispatchers to take over for each other in the name of emergency response.

"We work year-round. Times when we are the busiest really depend on outside conditions and fluctuations in the temperat...

For access to this article please sign in or subscribe.


Reader Comments


Powered by ROAR Online Publication Software from Lions Light Corporation
© Copyright 2019