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CenturyLink to pay $6.1 million over hidden fees


December 11, 2019

Washington Attorney General Bob Ferguson announced yesterday that global technology company CenturyLink will pay $6.1 million to the State of Washington according to a court order to resolve the Attorney General's lawsuit regarding a range of unfair and deceptive conduct.

CenturyLink added additional charges to customer bills without accurately disclosing those fees, impacting 650,000 Washingtonians. CenturyLink also failed to provide discounts that their sales agents had promised to about 16,000 Washingtonians.

Nearly $900,000 of the money has been or will be directly refunded to Washington consumers to make up for discounts they were promised but did not receive. Ferguson will set aside...

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